Subprocessors
Memoira uses the following third-party services to operate. Each processes specific types of data on our behalf, subject to their own privacy policies and our data processing agreements.
Last updated: April 2026
Neon (PostgreSQL)
Purpose: Primary database — stores user accounts, stories, chapters, contacts, and all application data
Data accessed: All user data including profiles, stories, interview transcripts, and settings
Hosting region: EU Central (Frankfurt)
Upstash (Redis)
Purpose: Caching and rate limiting — session management, memory context caching, API rate limits
Data accessed: Session identifiers, cached chapter summaries, rate limit counters
Hosting region: European Union
Cloudflare R2
Purpose: Object storage — stores audio recordings, photos, and video files
Data accessed: User-uploaded photos, interview audio recordings, video recordings
Hosting region: Automatic (nearest region)
Plausible Analytics
Purpose: Privacy-first website analytics — page views and usage trends without personal tracking (loaded only with cookie consent)
Data accessed: Page URLs, referrer, browser type, country (no cookies, no personal identifiers)
Hosting region: European Union
Google Cloud Text-to-Speech
Purpose: Voice synthesis — Guida's spoken responses using Chirp 3 HD voices
Data accessed: Text of Guida's responses (not stored by Google)
Hosting region: European Union
Sentry
Purpose: Error monitoring — captures application errors for debugging (PII sanitized)
Data accessed: Error stack traces, browser metadata (no personal content)
Hosting region: European Union (Frankfurt)
Vercel
Purpose: Application hosting — serves the web application and runs server-side logic
Data accessed: HTTP requests, server logs (auto-deleted after 30 days)
Hosting region: US East (Washington, D.C.)
Stripe
Purpose: Payment processing — handles subscription billing and payment methods
Data accessed: Email address, payment method details (card numbers handled entirely by Stripe)
Hosting region: United States / European Union
Resend
Purpose: Transactional email — sends verification emails, notifications, and invitations
Data accessed: Email addresses, user names, notification content
Hosting region: United States
Anthropic (Claude API)
Purpose: AI storytelling — Guida conducts interviews, generates narrative chapters, analyzes photos, and detects sensitive content
Data accessed: Interview transcripts, chapter content, photo descriptions, user preferences
Hosting region: United States
Deepgram
Purpose: Speech-to-text — converts voice recordings into text during interviews
Data accessed: Audio recordings (streamed, not stored by Deepgram)
Hosting region: United States
Microsoft Clarity
Purpose: User experience analytics — session recordings and heatmaps to improve usability (loaded only with cookie consent)
Data accessed: Page interactions, clicks, scroll behavior, anonymized session recordings
Hosting region: United States / European Union
Questions?
For questions about our subprocessors or data processing practices, contact us at privacy@memoira.app